FAQ / Contact Us

Frequently asked questions

Q: How soon will you post/ship my order?

A: Orders are posted/shipped within 3 working days of receiving payment.

Q: What is the shipping cost to . . . . (UK, Europe)?

A: The shipping cost will automatically calculate for you once you have registered with a valid address. 

Q: What is the shipping cost to . . . . (USA, Canada etc)?

A: The shipping cost will automatically calculate for you once you have registered with a valid address, however for parcels over 2kg, the shipping cost normally far outweighs the cost of the goods and you would need to email us for a shipping quotation stating the part numbers you require.

Q: What does Untested mean?

A: Untested means the item may or may not work.  (These items are purchased entirely at your risk and carry no warranty/guarantee)

Q: What does working when removed mean?

A: Working when removed means the item was working when it was removed from the jukebox (or last tested).  (These items carry no warranty/guarantee)

Q: Can I have a discount?

A: We do not offer discounts (all prices are as stated).

Q: Have you got  . . . (person looking for a specific jukebox part)

A: All items available are listed on the website and are updated once new parts become available.

Q: Can I have a fluorescent tube sent out by 1st class recorded post?

A: Only tubes less than 24" can be sent by 1st class recorded post.

Q: Can I collect my order from you?

A: Yes collection is available from Northolt, Middlesex, UB5, please contact us by email to arrange a convenient time to collect your order.

Q: Do you do repairs/give advice on jukebox problems?

A: No we just sell spare parts.  You can find a jukebox repair person by checking through Mobile Jukebox Repairers Page.

Q: Why has my order been cancelled?

A: Orders will be cancelled after 7 working days if no contact has been made and no payment has been received.

Q: How can I contact you?

A: Our preferred method of contact is email, we aim to answer all emails within 24 hours.  Please send emails to